Last updated: November 8, 2026
This policy explains how Julie Ledoux, residential real estate broker with Profusion Immobilier (“we”, “us”), collects, uses, shares and protects your personal information when you visit julieledoux.ca, respond to our advertising, or contact us. We apply Quebec’s Act respecting the protection of personal information in the private sector and, where it applies, Canada’s PIPEDA.
Person in charge of the protection of personal information
Julie Ledoux is responsible for protecting the personal information we hold. Questions, requests and complaints: info@julieledoux.ca.
What we collect
- Information you give us through our website forms, Facebook and Instagram lead forms, phone calls, text messages or email: your name, email address, phone number, property address, and details about your plans (for example timeline, price range, neighbourhoods, financing status).
- Information collected automatically when you visit our website: pages viewed, device and browser type, approximate location and referral source. Advertising and measurement tools load only if you accept them in our cookie banner. See our Cookie Policy.
We do not ask for payment card details or government identification online.
Why we use it
- To respond to your request: a home valuation, a buyer consultation, or any question you send us.
- To provide brokerage services, including the records a broker must keep under Quebec’s Real Estate Brokerage Act and OACIQ rules.
- To follow up with you by phone, text or email about your request. You can ask us to stop at any time.
- To measure and improve our website and advertising, with your consent.
We use your information only for the purposes stated when we collect it, or for compatible purposes permitted by law. We never sell your personal information.
Automated tools and AI
To respond quickly, we may use automated systems, including an AI assistant, to acknowledge your request, ask a few qualifying questions and book an appointment by phone or text. Calls with the assistant may be recorded and transcribed so we can follow up accurately; you will be told when this happens. No decision about you is made solely by automated processing: Julie reviews every request personally.
Who we share it with
We share personal information only as needed to serve you, and only with service providers bound by confidentiality and security obligations:
- Our brokerage agency, Profusion Immobilier, as required for brokerage activities.
- Marketing agency: Susquehanna Communications, which manages our advertising and lead follow-up on our behalf.
- Technology providers: website hosting; our customer relationship management system (Zoho); workflow automation (Zapier); phone, text and AI assistant services; and email.
- Advertising and analytics platforms, with your consent: Meta (Facebook and Instagram), Google, Microsoft Advertising and Spotify. If you submit a lead form on Facebook or Instagram, Meta also processes your information under its own privacy policy.
- Others when you ask us to (for example a mortgage professional or notary you choose) or when the law requires it.
Information stored outside Quebec
Several of our providers store or process information outside Quebec, mainly in the United States and elsewhere in Canada. Before doing so we assess whether the information will receive adequate protection, and we use written agreements that require providers to protect it.
How long we keep it
We keep information only as long as needed for the purposes above. Enquiries that do not lead to a brokerage contract are deleted or anonymized within 24 months of our last contact with you. Records tied to a brokerage contract are kept for the periods required by the OACIQ.
How we protect it
We use access controls, two-factor authentication, encrypted connections and reputable providers. Only people who need your information to serve you can access it. If a confidentiality incident presents a risk of serious injury, we will notify you and the Commission d’accès à l’information as the law requires.
Your rights
You may ask to access or correct your information, withdraw your consent, stop receiving messages from us, or have information about you de-indexed or deleted where the law allows. You may also request a copy of information you provided in a structured, commonly used format. Write to info@julieledoux.ca; we respond within 30 days. If you are not satisfied, you may complain to the Commission d’accès à l’information du Québec.
Changes to this policy
We will update this page when our practices change and show the date of the latest version at the top.